In reply to Anna Smart.
Hi Anna, thanks for visiting our blog and getting in touch – we’d be really keen to hear more about how the systems approach at Camden Council develops. Regarding the case studies referred to in the blog, Gary helped us to clarify the key issues, which included information overload/bottlenecks (especially to/from S3); problems with information sharing when different S1 units work for different and unintegrated organisations; and challenges verifying information quality at S1 and S4. Each organisation will be different though – the power of the VSM approach is that it can compare organisations to the ideal model and help identify the issues most important to that organisation.